Shipping Policy
All worldwide orders will be shipped via DHL & Fedex
www.paltoi.com strives to process purchases within 7 business days of receiving your order during business hours (except weekends).
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Once your entire order has been dispatched, we will e-mail you a shipping confirmation with the tracking number.
For all orders under shipping to US the shipping tems may take up to 10-15 business days to process.
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Customs and Duties
Upon arrival in your Country the contents of your order may be subject to Customs fees (taxes, duties, processing fees, brokerage fees, etc.), which are responsibility of the customer receiving the order. These fees are not under the Vendor's control. For this reason we recommend you verify with your local Customs office before you place an order. The Vendor is unable to estimate customs fees, taxes, duties, etc. so please contact your local authorities or Customs office for detailed information.
Both the item prices as well as the shipping charges you pay to We do NOT include Customs fees, import taxes, brokerage fees, or duties.
Should you refuse your order at the time of arrival or should you refuse to pay the Customs fees when your order arrives, the shipment will be returned to the Vendor and we will be charged the Customs fees plus return shipping costs. If you receive your order and accept to pay the Customs fees upon delivery, the Vendor will not issue refunds for the same in case of return of the purchased products.
Customs processing may delay the delivery of your order. Should you experience such delays please check with your local Customs offices. The invoice for the Customs fees could arrive weeks after you receive your order, separately from the same.
Return & Exchange Policy
Returns and Refunds
Can i change my order?
If your order has already been shipped, we invite you to wait until it arrives and then to contact our Customer Service to request its return. We inform you that ,once confirmed, your order could not be deleted .
How can I return an item?
Before returning any products, the customer must request an authorization to return the products sending a Return Request to sales@paltoi.com .Depending on the reason for the return, you will be sent via e-mail the correct procedure to follow.
I don't like the product what should i do?
If you don't like the product purchased, you can request an authorization to return the products directly sending a Request to sales@paltoi.com .
The return will be at the customer's expense and the return address is indicated in the confirmation e-mail the customer will receive*. Once the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.
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Following conditions have been fully met:
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the online Return Request must be done within ten (7) days after your purchase.
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the products must not have been used, worn, washed or damaged;
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the identification tag must still be attached to the products with the disposable seal;
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the products must be returned in their original packaging;
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the Vendor must receive the proof of the returning goods shipment within thirty (10) days from the date in which you receive your order.
Product doesn't fit me, wrong size, I want to change the product, what should I do?
You can send and e-mail to sales@paltoi.com explaining your situation. Within 24 ours our team will guide you about your product change request. e
The return will be at our expense, the shipment of your new product will be customer's expense. Once the goods have been returned to the warehouse their condition will be checked before the new product is shipped.
Following conditions have been fully met:
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the online Change Request must be done within ten (7) days after your purchase.
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the products must not have been used, worn, washed or damaged;
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the identification tag must still be attached to the products with the disposable seal;
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the products must be returned in their original packaging;
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I've recieved a different item to the one ordered, what should i do?
Should the product received not be the same as the one you ordered, www.paltoi.com will take full responsibility for the return. You have to request a return through the appropriate section on our website, labeled ''Request a Return'', after that you will be informed by e-mail and by phone in order to definitively confirm the picking-up of your parcel, at no extra cost. As soon as the goods have been returned to the warehouse their condition will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.
I've received a defective product, what should I do?
If the product purchased has any defects, then www.paltoi.com will be fully responsible for the return. You have to request a return through the appropriate section on our website, labeled ''Request a Return'', after that you will be informed by e-mail and by phone in order to definitively confirm the picking-up of your parcel, at no extra cost. The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.
When will you send me the return?
As soon as products are returned to our warehouse for any reason whatsoever, a check is made of their condition after which the refund will be made within 30 days.
Can I change a product bought from www.paltoi.com in another store?
No. To change an item you must always return it to www.paltoi.com